We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you. We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.Here are the situations that may cause disputes:
1.When you receive the order. If the hair quality&hair color&hair length is not right;
2.Item not received--Delivery on the way:
2.1 Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.2 Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
- Item not received--Unsuccessful delivery
3.1 If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.But we will avoid this problem and reduce your loss.
3.2 If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
- If you want to return an item without any quality problem for refund within 30 days once it is received, please send an email to this email address with your order number entitled: firstname.lastname@example.org . we will offer you the return address.
5.Return/refund for quality problem
Items returned within 30 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect or any quality problem , such as the size, style, hair material, or color doesn't match the description,etc, please feel free to send us an email with your order number entitled. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Return/refund for no reasons If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number entitled: email@example.com . we will offer you the return address.
- 30 Days No Reason Return Available For Unused Items
- --Ishow Hair Pay shipping back cost for Quality Problem
- --Buyer pay the shipping back cost for Non-Quality Problem
- --Exchange or Refund is Not Acceptable When the Hair Is Used
- --Exchange or Refund Will Be Processed Within 2 Days After Receiving the Item
Returning Shipping Address:
Contact Name: Gu long
- Contact Number: 008618697391250
- Address: The 7th Floor No.7 Building Heng yuan tong, Zhihui Road, Dong Cheng district, Xuchang City, Henan Province，China
- Zip Code: 461000
- Note: Please kindly contact firstname.lastname@example.org for Exchange or Refund Before Shipping the goods back, or it will not be guaranteed, thanks