Questions Before Purchase

About Products

Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside. If you would like to use the small(21.5) /large cap(23.5) for your wig, is that right? Please leave notes when you placed the order or DM us: sales@ishowbeauty.com, please notice that If you change to those special sizes, you may need to wait another extra 2-4 days at least, hope you can understand it.

We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Human hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable lace wig or HD lace, it is Top Swiss Lace, which comes in transparent hd lace .

Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. For the Upgraded undetectable lace wig, the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached , because it is a high risk to broken the lace.

You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and got2b glued spray. So it's very secure and doesn`t move at all. And you can also choose got 2b glue gel (black bottle) to install it. As for the human hair ponytail, definitely yes, you can make it.

About Shipping

Usually the delivery time needs 3-5 working days for US customers. 5-7 working days to European customers, 7-10 working days to Aferican customers. please notice: your hair needs to be customied, please contact with seller to make sure about the time: sales@ishowbeauty.com

The customs duty is determined by the custom of your country. And it is uncertain to know how much about it. if you have any question, please dm us: sales@ishowbeauty.com

You can make a note in your cart for this or contact us or shipping company before shipping out. Then the shipping company can put the hair parcel without signature or leave at front door, while if the hair is lose, the shipping company can't be responsible for it with your authorize

The DHL and FedEx are weekend off. If the parcel has been arrived your city,you can go to the local sites to receive it.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.

About Payment

Now We can accept the card, paypal, afterpay, klarna payment, more payment is waiting to update...

PayPal account is not necessary.You can choose the "Pay with Credit Card".

We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: sales@ishowbeauty.com

Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us: sales@ishowbeauty.com

We are sure that our website is legal , which has been certified by the card organization and paypal. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems, please feel free to contact us:sales@ishowbeauty.com

Yes, we can send you the invoice if you need, just feel free to contact us via email: sales@ishowbeauty.com

About Us (ISHOW HAIR)

It would be better if you have active social skills and outstanding shooting skills to make the brand ambassador. If you meet our requirements, please follow our ins account: @officialishowhair and send the message to us

About Return Policy

Please check our retun policy page

About Wholesale

We are very pleased to offer wholesale price for you. If you have any need, please contact our email:sales@ishowbeauty.com

Questions After Purchase

Track Order

Once the parcel has been shipped. We will post the tracking number on the website, you can check it, if not, please dm us: sales@ishowbeauty.com

We ship all 2/3 items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel.Please don't worry.

If you want to cancel or change your order, please send email to ishowhairbeauty@gmail.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

About Change / Cancel Order

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address,please contact us first.

Yes, if you want to change or cancel the order, please send email to us ishowhairbeauty@gmail.com 

About Hair Care

When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. human hair hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

About Hair Problems

Whenever you need any help, please contact with us first, so that we can help you.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. human hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair's original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, and it will make the hair tangled and rough. It's better to wash it with warm water, hair shampoo and hair conditioner after swimming.

Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist or book our local hairstylist to help you install.We are sure you will be more gorgeous. and you can check our youtube link how to make it: https://www.youtube.com/channel/UCGhbmzeUhKf5Iel8iBKoDLg/videos

Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length. For the headband wig, normally it is made at the same weight. So the longer the length, the thinner it looks. But there are many customers who have already tried it and installed well. This density is OK to make a nice style and we will try to increase the density of wigs over 20 inches in length. But the price may be higher than now. For our lace front wig and lace closure wig, the density is 150% or 180% And it is also the best density for that price. If you need higher density, you may consider 13X4 frontal lace wig. You can check the link below for 200% or 250% density 13X4 frontal lace wig: https://ishowbeauty.com/collections/13x4-lace-front-wig

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage. You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

About Tax / Custom / Duty

Customs spot checks are random.Once the customs clearance is completed,the package will be deliveried within 2-3days. Please don't worry, if any problems, please contact us. And we can help you check the shipping status and you need to keep the phone open, we can contact with you if we need your cooperation for customs clearance

Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.

About Contacting Us

Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately once we get to work, so please don`t worry about that.